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Warranty & Returns

1. Compatibility Notice
xPOD is designed for use with supported Apple Watch models and compatible software versions. Actual performance may vary depending on your Apple Watch model, watchOS version, iPhone settings, Bluetooth connection quality, device permissions, battery level, environmental interference, and future software or firmware updates. xPOD does not guarantee compatibility with every Apple Watch model, watchOS release, iPhone configuration, or third-party app.

Apple Watch, Apple, iPhone, and watchOS are trademarks of Apple Inc. xPOD is not affiliated with, endorsed by, sponsored by, or authorized by Apple Inc.

2. Limited Warranty
xPOD warrants that the product will be free from defects in materials and workmanship under normal consumer use for 12 months from the date of original purchase. During the warranty period, if your device has a covered defect, xPOD may, at its discretion: repair the device, replace the device with a new or refurbished unit of equal or greater functionality, or provide a refund of the purchase price. Any replacement device may be new, refurbished, or functionally equivalent. Replacement products are covered for the longer of 90 days or the remaining period of the original warranty.

3. What the Warranty Covers
This limited warranty covers manufacturing defects, hardware failures, and defects in materials or workmanship that occur during normal use. Examples may include: device failure under normal use, charging or power defects not caused by misuse, defective buttons, sensors, or internal components, and Bluetooth-related hardware defects caused by a manufacturing issue.

4. What the Warranty Does Not Cover
Damage caused by accident, misuse, abuse, neglect, improper installation, unauthorized repair, or modification; damage caused by water, liquid exposure, excessive heat, impact, electrical surges, or abnormal operating conditions; cosmetic damage such as scratches, dents, discoloration, or normal wear and tear; lost or stolen products; consumable parts (unless failure occurred due to a manufacturing defect); damage caused by use with unsupported accessories, chargers, cables, software, or third-party devices; reduced performance caused by Apple Watch, iPhone, watchOS, app, or Bluetooth software updates; connectivity issues caused by signal interference, device settings, pairing errors, permissions, or third-party software; and products purchased from unauthorized sellers. The warranty also does not cover any Apple Watch, iPhone, accessories, apps, or third-party devices used with xPOD.

5. Refund Policy
We offer a 14-day return period from the date your order is delivered. To be eligible for a refund, the product must be returned in its original or reasonably good condition, with all included accessories, packaging, manuals, and proof of purchase. Refunds may be denied or reduced if the product is returned damaged, missing components, altered, or showing signs of use. Shipping fees, expedited shipping charges, gift wrapping, customs fees, taxes, and other non-product charges are non-refundable unless required by law.

6. Return Conditions
To request a return, contact us at support@xpod.com with your Order Number. Do not send the product back without first receiving return authorization. Returns sent without authorization may be delayed, refused, or returned to the sender. Customers are responsible for return shipping costs unless the return is due to a verified defect, shipping error, or other issue caused by xPOD.

7. Refund Processing
Once we receive and inspect your returned product, we will notify you whether your refund has been approved. Approved refunds will be issued to the original payment method within 7–14 business days after inspection. Your bank, card issuer, or payment provider may take additional time to post the refund to your account.

8. Exchanges and Replacements
If your product is defective or damaged upon arrival, contact us within 7 days of delivery with your order number, a description of the issue, and photos or videos if available. If the issue is confirmed, we may provide a replacement, repair, or refund. We may require the original product to be returned before sending a replacement.

9. Software, Firmware, and Connectivity
xPOD may depend on software, firmware, Bluetooth pairing, device permissions, and supported Apple Watch or iPhone settings. We may release updates to improve performance, compatibility, or security. Failure to install available updates may affect product performance. However, we do not guarantee that all future Apple Watch, iPhone, watchOS, iOS, Bluetooth, or third-party software updates will remain compatible with xPOD.

10. Limitation of Liability
To the maximum extent permitted by law, xPOD is not responsible for indirect, incidental, special, consequential, or punitive damages, including loss of data, loss of use, device downtime, missed alerts, app interruptions, Bluetooth disconnection, or damage to third-party devices. Our total liability for any claim related to xPOD will not exceed the amount you paid for the product. Some jurisdictions do not allow certain exclusions or limitations, so some of the above limitations may not apply to you.

11. Consumer Rights
This limited warranty gives you specific legal rights. You may also have other rights depending on your state, province, or country. Nothing in this policy is intended to limit any non-waivable consumer protection rights that apply to you.

12. Unauthorized Resellers
Products purchased from unauthorized resellers, second-hand marketplaces, auction sites, or private sellers may not be eligible for warranty service, refunds, or replacements. Proof of purchase from xPOD or an authorized seller is required.

13. How to Make a Warranty Claim
Contact us at support@xpod.com with subject line: Warranty Claim – [ORDER NUMBER]. Required information: your name, order number, proof of purchase, product serial number if applicable, description of the issue, and photos or videos showing the problem. We may ask you to perform troubleshooting steps before approving warranty service.

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xPOD Lite

xPOD Lite

$199.00
xPOD Pro

xPOD Pro

$249.00
xPOD Pro Max

xPOD Pro Max

$299.00