Once your order ships, you’ll receive a confirmation email with your tracking number. Click the tracking link in the email to follow your shipment in real time.
Haven’t received a tracking email?
If it’s been more than 3 business days since you placed your order and you haven’t received a tracking email:
- Check your spam/junk folder.
- Verify the email address on your order confirmation is correct.
- If your order is still in Pre-Order status, it hasn’t shipped yet. Pre-Order ship-windows are shown at checkout and in your order confirmation email.
Still need help?
Reach out to support@thexpod.ai with your order number and we’ll look into it.