Política de envío

Last updated: June 17, 2026

1. Shipping Availability

We ship globally. Shipping options and rates are calculated at checkout based on your destination.

2. Processing Time

Orders are processed and shipped from our fulfillment center. Standard processing time is 1–3 business days after order confirmation.

3. Pre-Order Items

All xPOD products are currently available as Pre-Order. Estimated shipping windows are shown on the product page and at checkout. You will receive a confirmation email when your order ships.

You may cancel a pre-order at any time before the item ships for a full refund — just email support@thexpod.ai with your order number.

4. Tracking

Once your order ships, you will receive a tracking number via email. International shipments may take additional time to clear customs.

5. Customs, Duties, and Taxes

International orders may be subject to customs duties or taxes imposed by your country. These charges are the responsibility of the recipient and are not included in our shipping fees.

6. Lost or Damaged Shipments

If your shipment is lost or arrives damaged, contact support@thexpod.ai within 14 days of the expected delivery date with photos. We will work with the carrier to resolve the issue.

7. Incorrect Addresses

Please double-check your shipping address at checkout. We are not responsible for orders delivered to addresses provided incorrectly. If you notice an error immediately after ordering, contact us right away — we’ll update if the order has not yet shipped.

8. Questions?

Contact support@thexpod.ai.