Last updated: June 17, 2026

At xPOD, we want you to love your purchase. If something isn’t right, here’s how returns and refunds work.

1. Return Window

You may request a return within 14 calendar days of delivery. After this period, we are unable to accept returns.

2. Eligibility

To be eligible for a return, your item must be:

  • In the same condition you received it
  • Unused, undamaged, and free of wear
  • In its original packaging, undamaged

3. Return Reasons

Damaged or defective items. If your item arrives damaged or has a manufacturing defect, contact us within 14 days of delivery. We will cover return shipping and either replace the item or issue a full refund, at your choice.

Other returns. If you’d like to return your item for any other reason (changed mind, wrong choice, etc.), you may do so within the 14-day window. You will be responsible for return shipping costs.

4. Required Proof Before Shipping

Before you ship a return, please send us photo or video proof of the item’s condition to support@thexpod.ai. This helps us verify the state of the item and prevents disputes after shipping. We may decline returns where we cannot confirm pre-shipping condition.

5. How to Start a Return

  1. Email support@thexpod.ai within 14 days of delivery with:
    • Your order number
    • Reason for return
    • Photo/video of the item and packaging
  2. We’ll respond within 2 business days with return instructions and a return address.
  3. Ship the item and send us the tracking number once dispatched.

6. Refunds

  • Refunds are processed to your original payment method within 10 business days of receiving and inspecting the returned item.
  • Original shipping charges are non-refundable except for defective items.
  • You will be notified by email once the refund has been processed.

7. Non-Returnable Items

  • Items damaged through misuse, drops, or unauthorized modifications
  • Items returned without prior authorization (see step 5)
  • Items returned outside the 14-day window
  • Final sale or clearance items

8. Exchanges

We currently do not offer direct exchanges. If you’d like a different size or model, please return the original item per this policy and place a new order.

9. Lost or Damaged Returns

We are not responsible for items lost or damaged during return shipping. We strongly recommend using a tracked, insured shipping service.

10. Questions?

Contact us at support@thexpod.ai.

This policy does not affect your statutory rights under applicable consumer protection laws in your state of residence.