Refund policy
Last updated: June 17, 2026
At xPOD, we want you to love your purchase. If something isn’t right, here’s how returns and refunds work.
1. Return Window
You may request a return within 14 calendar days of delivery.
2. Eligibility
To be eligible, your item must be in the same condition you received it, unused, undamaged, and in its original packaging undamaged.
3. Return Reasons
Damaged or defective items. Contact us within 14 days; we cover return shipping and either replace or refund at your choice.
Other returns. Within the 14-day window, you are responsible for return shipping costs.
4. Required Proof Before Shipping
Send us photo or video proof of the item’s condition to support@thexpod.ai before shipping any return.
5. How to Start a Return
- Email support@thexpod.ai with your order number, reason, and photos/video.
- We respond within 2 business days with return instructions.
- Ship with tracking and send us the tracking number.
6. Refunds
Refunds are processed to your original payment method within 10 business days of receiving and inspecting the returned item. Original shipping charges are non-refundable except for defective items.
7. Non-Returnable Items
- Items damaged through misuse, drops, or unauthorized modifications
- Items returned without prior authorization
- Items returned outside the 14-day window
- Final sale or clearance items
8. Exchanges
We currently do not offer direct exchanges. Please return and place a new order.
9. Lost or Damaged Returns
We are not responsible for items lost or damaged during return shipping. Use a tracked, insured service.
10. Questions?
Contact support@thexpod.ai.
This policy does not affect your statutory rights under applicable consumer protection laws in your state of residence.